About Realm

What is Realm?

Realm is an online ministry tool designed for real time connection. It helps our church connect with you and you connect with us. If you consider yourself part of this church family, you’ll love it. Realm allows you to manage your personal information and who is allowed to see it, control your giving, and keep in touch with the groups that matter to you.

Why use Realm?

Being the church doesn’t just happen at the church. Realm helps us serve you better between Sundays. Everyone can be connected from anywhere at any time, right from our mobile devices. It engages everyone in the life of our church by supporting the healthy relationships essential to our church’s mission. We’ll stay organized, and you’ll stay informed about all of the opportunities for fellowship. When we share life together, we will grow together.

How does Realm work?

Profiles: Your profile is your starting point. It contains your contact information, household members, email preferences, giving history, groups you belong to, and more.
Giving: You can pledge, contribute, and see your giving history through your profile.
Groups: When you activate your profile, you are automatically part of a group called Lookout Mountain Presbyterian Church. You should be able to view other groups you belong to at LMPC. If you don’t see a particular group, contact your group leader.

How do I get started with Realm?

Follow the instructions on our main Realm page.

how do i register for an event on realm?

Check out this how-to guide for detailed instructions. 

Troubleshooting and FAQ

I didn’t receive an email invitation. What do I do?
If you did not receive an email invitation and you know you have a valid email address on file with the church, first please check your spam/junk folder. If the email invitation isn’t there, please contact the church office. Also, please check Step 1’s Scenario 2 on our main Realm page.

If you did not receive an email invitation and you don’t have an email address on file with the church, contact the office by sending an email to onrealm@lmpc.org or by call the church office at 423-821-4528.

How do I get to Realm on my computer?
You must first activate your profile. After you have activated your profile, go to Realm through the main Realm page or go directly to onrealm.org/LookoutMountain. Then click on the login button and enter your email address and password.

Is there a mobile app for smartphones and tablets?
Yes, you must first activate your profile on a computer before using the app. To download the Apple or Android app, search for “Realm Connect.” The full name of the app is “Connect – Our Church Community” from ACS Technologies.

To search for LMPC members in the Connect app, just click on the magnifying glass on the opening screen and type in the name you are searching for.

What about my privacy? Who can see my personal and contact information?
Your privacy is one of our greatest concerns. Realm is only made up of the people in the church, it’s not like a social network that’s open to everyone. Realm keeps your data safe and gives you control over what information you share and who can see it.

Realm is a private, password-protected system for members of our church community only. Depending on the privacy settings you choose, other Realm users in the church will be able to see your email address, phone number, mailing address, birthday (month and day), marital status, some groups you belong to, and household members.

To be included in LMPC’s online directory, you must opt-in as follows:
To check your privacy settings, click on the arrow next to your name in the upper right corner of your screen (or “More” in the app). Then click on “Manage Privacy.” We urge you to choose “Everyone in our church.” Other Realm users in the church will be able to see your email and home address, phone number, birthday (month and day, not year), marital status, and the names of members of your household. If you prefer to keep certain information private, you can choose one of the other options next to each of these entries. Click on the pencil icon to edit.

Can I make changes to my personal and contact information?
Yes! We encourage everyone to update their profiles. Please update your preferred phone number– for most, this will be your cell phone number. To see your personal information, click on the arrow next to your name in the upper right corner of your screen (or “More” in the app). Select “My Profile” to check the information about you. Click on “Edit Profile” to change any of this information.

Should I upload a photo to my profile?
Yes, please! It’s helpful to connect names and faces. Headshots are best! To upload a photo from your computer, click on the circle containing your initials.

Does Realm replace the church website?
No. The church website is the church’s public and welcoming online presence to people who may be unfamiliar with our church. The church website will continue to provide key information about church programs, while Realm is for church members only.

Can I make a pledge or donate to the church online? Can I see what I’ve given?
Yes. You can donate through the church website, the Realm website, and Realm app. You can also send in your pledge through Realm. To see your giving history, you must log in to Realm. You may set up recurring gifts and make changes at any time. Realm automatically records all electronic gifts and adds them to your giving record making it easy for you to give, and easy for our bookkeeper to track.

onrealm.org/LookoutMountain/Give

What are the password requirements?

Your Realm password must:

• Be 8 or more characters long. There is no maximum limit on length. The longer a password, the more secure it is. Each additional character makes it exponentially harder to crack.
• Meet 3 of the following additional requirements:
  1. Contain at least 1 uppercase character.
  2. Contain at least 1 lowercase character.
  3. Contain at least 1 symbol (!, @,#,$,%,^, etc.).
  4. Contain at least 1 number.
  5. Contain 15 or more characters.
• Your password cannot:
  1. Contain any 3-or-more-character sequence from your username or email. If, for instance your username is JeffAnderson@jeffsemail.com, your password could not contain “jeff”, “ander”, etc.
  2. Include 3 or more repeating characters (222, etc.)
  3. Include 3 or more characters in sequence (123, 321, abc, etc.)

Where do I find the church calendar?
The church calendar is viewable only on the website now. It is not viewable at onrealm.org or on the Connect app.